Terms And Conditions - Hakuba Hospitality Group

Privacy Policy

What Type Of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other
way. In addition, we collect the Internet protocol (IP) address used to connect your computer to
the Internet; login; e-mail address; password; computer and connection information and
purchase history. We may use software tools to measure and collect session information,
including page response times, length of visits to certain pages, page interaction information, and
methods used to browse away from the page. We also collect personally identifiable information
(including name, email, password, communications); payment details (including credit card
information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal
information you give us such as your name, address and email address. Your personal
information will be used for the specific reasons stated above only.

Why do we collect information

We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related
notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal
Information, which we or our business partners may use to provide and improve our
respective services;
5. To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitor’s personal information

Our company is hosted on the WordPress platform and our booking portal is hosted by Roomboss and our online shop is hosted on
Square which is the online platform that allows us to sell our products and services to you. Your
data may be stored through WordPress / Roomboss / Square data storage, databases and the general WordPress
applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Square and used by our company adhere to the
standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint
effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements
help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your
account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through
surveys or questionnaires, to send updates about our company, or as otherwise necessary to
contact you to enforce our User Agreement, applicable national laws, and any agreement we
may have with you. For these purposes we may contact you via email, telephone, text messages,
and postal mail.

How you can withdraw your consent

If you don’t want us to process your data anymore, please contact us at
[email protected] or send us mail to: Hakuba Hotel Group, 5090 Hokujo, Hakuba Mura, Kita Azumi Gun, Nagano Ken, 399-9301

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we
make material changes to this policy, we will notify you here that it has been updated, so that
you are aware of what information we collect, how we use it, and under what circumstances, if
any, we use and/or disclose it.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about
you, you are invited to contact us at [email protected] or send us mail to: Hakuba Hotel Group, 5090 Hokujo, Hakuba Mura, Kita Azumi Gun, Nagano Ken, 399-9301